Privacy Policy

1. Overview

Tindrel operates as a supply chain and logistics advisory practice based in Bangkok, Thailand. This policy describes how we handle personal information gathered through our website at tindrelx.biz and through direct contact with our team.

Our services are aimed at business operators, operations managers, and procurement teams. The information we collect is used solely to support the delivery of advisory work and to communicate with enquirers. We do not operate data-driven marketing platforms, and we do not share personal data with third-party advertisers.

2. Data Controller

The data controller responsible for information collected through this website is:

3. What We Collect

We may collect the following categories of information, always with the intent of facilitating a professional working relationship:

• Contact details — name, business email address, and telephone number, submitted via our enquiry form or by email.
• Business context — information about your company's operations that you choose to share when describing your needs.
• Website usage data — standard server log data, including page visits, browser type, and IP address, collected via our hosting infrastructure.
• Cookie data — preference and session data from cookies you have consented to. See our Cookie Policy for details.

We do not collect sensitive personal data such as national identification numbers, health information, or financial account details through our website.

4. How We Use Your Data

We use the information we hold for the following purposes:

• Responding to enquiries about our services
• Scheduling and conducting advisory sessions
• Preparing scoping notes and observations relevant to your engagement
• Sending follow-up communications related to an existing or pending engagement
• Improving the operation and content of our website

5. Legal Basis for Processing

Tindrel processes personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards. The legal bases we rely on include:

• Consent — where you have actively provided information via our contact form or given permission for optional cookies.
• Contractual necessity — where processing is required to fulfil or prepare an advisory engagement.
• Legitimate interests — for example, maintaining basic server logs to operate our website securely.

6. Sharing Your Data

We do not sell personal data, and we do not share it with third parties for marketing purposes. We may share data in the following limited circumstances:

• With service providers who support the operation of our website and business systems (e.g., hosting and email), under confidentiality obligations
• Where required to comply with applicable Thai law or a valid request from a competent authority
• In the event of a business transfer, with appropriate data protection obligations in place

7. How Long We Keep Data

We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law.

• Enquiry data from visitors who do not proceed to an engagement: up to 12 months
• Contact and correspondence data from completed engagements: up to 5 years, for record-keeping purposes
• Server log and usage data: up to 90 days

8. Cookies

Our website uses cookies to support its basic operation and to understand how visitors navigate the site. You may manage your cookie preferences at any time. For full details, including the specific cookies we use and how to opt out, please read our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of data we hold about you, subject to any legal retention obligations
• Withdraw consent at any time where processing is based on consent
• Object to processing in certain circumstances
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

10. Security

We apply reasonable organisational and technical measures to protect data against accidental loss, unauthorised access, and misuse. These include access controls, secure hosting, and staff awareness of data handling responsibilities. No method of transmission over the internet is entirely without risk, and we encourage you to contact us by phone if you have concerns about sharing sensitive information electronically.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. Continuing to use our website after a revision takes effect means you acknowledge the updated policy.

12. Contact Us

If you have any questions about this policy or how we handle your information, please reach out to us: